We moved house a week ago. We were with BT at the old house and have been with BT for more years than I can remember. As the broadband was not going to be available until four days after we moved in to the new house, BT provided us with a “mini hub”, which worked fine. On Monday, as promised, our broadband was up and running, even though with our Fibre 1 package, we were only getting around 7 mps.
I then returned the the mini hub as requested. Three days after being activated, the broadband went down for my area and on the BT app, it stated it would not be repaired until the 3rd September. So I had three days of broadband and am now faced having no broadband for seven days. I contacted BT and reported the fault and asked, as I have had only three days on broadband, could they send me a mini hub until normal service was resumed. I got a blunt no and was told that only "Halo" customers could have a mini hub.
I asked to speak to a manager and was told someone would ring me back. Still waiting.
What is doubly frustrating is that I can tether my iphone to my laptop. Unfortunately, only getting one bar of a 3g signal. Very disappointed with BT.
