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Hoppo
Beginner

on ‎26-01-2021 20h42

1,975 Views
Message 1 of 5

Bt sports app

My Bt sports app keeps turning my Wi-fi off after 2-3 minutes on my apple iPad. I’ve reset my Bt home hub re installed the app but still have the same problem, can anyone help me with this please.

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4 REPLIES 4
DarrenDev
BT Sport Expert

on ‎26-01-2021 22h20

1,964 Views
Message 2 of 5

Re: Bt sports app

Is it turning the WiFi off @Hoppo ? Or are you just finding that it disconnects?
What version of the BT Home Hub do you have?
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Hoppo
Beginner

on ‎26-01-2021 22h29

1,959 Views
Message 3 of 5

Re: Bt sports app

Hi it disconnects the Wi-fi  and I have to reconnect to the Wi-fi . I have a home hub 3

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DarrenDev
BT Sport Expert

on ‎26-01-2021 22h33

1,957 Views
Message 4 of 5

Re: Bt sports app

OK thanks. Could you also please confirm the exact model of iPad you have? I've already had 1 other report from an iPad, and I'm seeing similar behaviour from Android devices. I've already got an investigation open with the Hub team to try to work out what's going on.
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Hoppo
Beginner

on ‎26-01-2021 22h47

1,948 Views
Message 5 of 5

Re: Bt sports app

I have an apple iPad Air 

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