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Hoppo
Beginner

on ‎26-01-2021 20h42

1,976 Views
Message 1 of 5

Bt sports app

My Bt sports app keeps turning my Wi-fi off after 2-3 minutes on my apple iPad. I’ve reset my Bt home hub re installed the app but still have the same problem, can anyone help me with this please.

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4 REPLIES 4
DarrenDev
Distinguished Guru

on ‎26-01-2021 22h20

1,965 Views
Message 2 of 5

Re: Bt sports app

Is it turning the WiFi off @Hoppo ? Or are you just finding that it disconnects?
What version of the BT Home Hub do you have?
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Hoppo
Beginner

on ‎26-01-2021 22h29

1,960 Views
Message 3 of 5

Re: Bt sports app

Hi it disconnects the Wi-fi  and I have to reconnect to the Wi-fi . I have a home hub 3

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DarrenDev
Distinguished Guru

on ‎26-01-2021 22h33

1,958 Views
Message 4 of 5

Re: Bt sports app

OK thanks. Could you also please confirm the exact model of iPad you have? I've already had 1 other report from an iPad, and I'm seeing similar behaviour from Android devices. I've already got an investigation open with the Hub team to try to work out what's going on.
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Hoppo
Beginner

on ‎26-01-2021 22h47

1,949 Views
Message 5 of 5

Re: Bt sports app

I have an apple iPad Air 

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