iPhone BT Norton Security

[Phildav1]

I have received a letter informing me of BT Norton security upgrade but I am unable to do so because my iPhone iOS is 15.2,1. Is there an upgrade for my iOS?

[Peter24542]

I received that message many times!! You would think BT, a supposedly professional company, would have tested everything before going live to customers. Perhaps they just don't really care. I have now been advised by a friend that Windows Security on Windows 10 and using Microsoft Edge as my browser, is quite sufficient for virus protection. And you should only have one security package on your computer otherwise it will slow the computer down. So BT Virus Protect is not necessary at all in my case. Have ceased trying to transfer to Norton and wasting my time any further.

[Loddyjen]

Have spent all morning trying to load this. Tried Google web chat on bt phoned by. First wrong section then finally spoke to Karen who admitted she didn't have a clue and to Google it told her already done that and noticed loads of reviews already complaining about upgrade. Would speak to management currently unavailable in meeting. Karen phoned back promises to send email nothing received90 minutes later so posting here hoping for answers/guidance or just plain old help.

What is happening 22 pages of people in same position surely it's system issues we can't all be that stupid

[ianto1]

Unable to install Norton on Mac OS 10.13.6 as Sophos detected.

There must be a hidden file for Sophos on my Mac as Norton tells me that I have Sophos!!

I have even tried terminal to remove Sophos but to no avail.

Any ideas??

[DavidM]

Hi @Loddyjen and welcome to our community.

Sorry you're having problems with the Norton. Can you give us some more details? Are you seeing any error messages? have you fully removed McAfee?

Cheers

David

[DavidM]

Hi @ToneFone and welcome.

Sorry you're having a few problems downloading the Norton. Can you try creating a new email address i.e. gmail which you can use to get past that stage?

Cheers

David

[DavidM]

Hi @Simco5 and welcome.

Are there any McAfee files on the device? Can you check that and remove them before installing the Norton?

Cheers

David

[DavidM]

Hi @oldmac and welcome to our community.

I'm really sorry but the information you've been given is correct. It's only available to current and previous two versions of Mac OS.

Cheers

David

[DavidM]

Hi @Tev and thanks for posting.

Sorry you're seeing the error message. can you try the following and let me know if it help. If not can you post a screen shot of what you're seeing?

If you keep getting a server error when signing into the BT Virus Protect app you’ll need to go to My BT > Your Security and click Switch to Norton first.

• Go to My BT > Your Security
• Find the BT Virus Protect tile and click Switch to Norton (or if you are using BT Virus Protect for the first time, select Activate)
• Now open the BT Virus Protect app you downloaded and log in using your My BT username and password.

If you still keep getting server errors, you may not be signing in as the Account Holder. 

Cheers

David

[ianto1]

I am unable to remove a presumed hidden Sophos file on Mac OS 10.13.6 this can’t load Norton

Any ideas ??