Can't update from Sophos to Norton

[huwpne2022]

Might well be a self help forum and thank you for your help

But BT like Sky, O2 in fact almost every Tech company expect the user to always sort issues themselves because it means that they do not have to spend money on technical support; it therefore helps their bottom line.

This is obviously a common problem (particularly where there are already pages of comments); this was not the only thread mentioning the issue. So putting a note along with the Important Updates ..... would make sense

But once again thank you

[huwpne2022]

Hi

Within MyBt

Login to MyBt

Click on Your Security, etc...

Then the error message appears

[NeilO]

Thanks, @huwpne2022 Do you have more than one BT account associated to your BT ID? If you do have you chosen the correct one from the drop-down?

Thanks

Neil

[colin1501]

I get the same server error day after day, it is from my when I try to manage Virus Protection on Laptop, PC and via the Virus Protection app on my Android phone, I have selected the correct ID, as I have 2 accounts listed only 1 has broadband, and checked the ID is an email address that is the same as my BT ID this is very frustrating that BT knows about issues but is not pro actively sorting out and just leaving user (customers) to troll through a forum and useless help pages.

[huwpne2022]

Cheers, think my issue might just have been a server issue, seems to be playing ball now

[huwpne2022]

Hi Neil

Mine might just have been some sort of connect issue, just tried again in Firefox and it has downloaded the Setup file

Many thanks for your help

[NeilO]

@huwpne2022 That's great,  I'm glad it worked for you and sorry about the issues experienced.

@colin1501 I'm sorry we'll need to raise that with the Virus protect team for further investigation. I'll send you a private message in a moment so you can get in touch. 

Thanks

Neil

[looknomore]

i have the same problem. its rubbish roll out

[huwpne2022]

I left it alone and went back later; it then worked - wonder if it’s a server load issue…

[looknomore]

i have been trying for 4 days. Always get "server error try again".
Think i will go to a different internet provider. Bt isnt much good.