Hi,
I just wanted to hear if anyones got any advice or thoughts on my issue with Fibre 1 and how it is handled by BT and Openreach.
The problem started last summer, on a warm day our modem drops connection to internet, but only in the evenings between 17:30 and 19:00. Not exactly the same time in the evening and there can be one or more times the modem disconnects.
If there are multiple warm days in a row the disconnects do not start any earlier. Also no difference between weekdays or weekends.
Openreach have been to our house multiple times last summer and this summer to check the fault. But because of their working hours, the line is always fine when they do their tests before the evening time when the problems usually start. So I understand they have not done anything, except couple of weeks ago our line was changed to a different port at the cabinet.
About two weeks ago when we had warmer days, our line dropped 6-7 times in a row and then after the disconnects our download speed dropped from 31Mb to 16Mb, upload speed from 6Mb to 200Kb (DLM kicked in?). The line has not disconnected since but with the upload speed like that and latency that has gone up significantly, internet is unusable for some things, like sending photos, email attachments and so on.
Openreach also visited again just after the last set of modem disconnects and told me that they are going to replace the last piece of cable, 20 metres from my house to my master socket. They said they don't know if the fault is there, but want to replace it.
The problem with that is that they are going to dig up pavement front of my house, the front garden, but the worst is that they are going to place a box on my outer wall and run the cable on the outside wall for about 10 metres to get it to my master socket. I was not told why they can't use the old hole in the wall where the underground cable just pops into my kitchen. The cable outside will look really bad to look also makes any security (Yale) and smart doorbell easily disabled by just pulling / cutting the phone line cable. So I was hoping this would be the last thing to try.
Our master socket was moved by Openreach couple of years ago from it's original location in our house, the original location has plastic planking plate. They have not tested the cables from there or redone the connections.
After reading posts in this forum about similar problems, I have removed powerline adapters, replaced the microfilter and the modem cable connecting to the master socket. I have done quiet line test and only hear very quiet hissing sound, but that might be the cheap phone device I'm using. No other noises.
Now I don't know if replacing the modem cable/filter, removing the powerline adapters have fixed the original issue as I can't get DLM reset done. BT tells me that the cable coming to my house needs to be replaced first and then Openreach will do DLM reset.
I was hoping they could redo the mastersocket, old and new, wiring connections before any of this major work.
Now I'm forced to have the cable replaced, have it hanging outerwalls of my house. Does that really fix the original problem the connection dropping in the evenings on warm days..?
Any thoughts?
