Seven years ago I tried to move to BT but the move was such a shambles that I registered on the BT Community Forum in desperation to try and get some help as all other avenues were not working. Ultimately I cancelled my order and went with an alternative provider. So since posting those 2 desperate messages on the forum 7 years ago I have had no dealings with BT.
Yesterday I received a spam email from BT about my profile on the forum and upon investigation it seems that my account was not actually deleted at the time I cancelled the move. So you have retained my personal data in the intervening period, despite the fact that I ceased all dealings with BT 7 years ago and never actually became a customer.
Please cancel my account and profile with immediate effect and delete all personal data in relation to it.
Please can you also arrange for my account to be closed and for all personal data held about me to be deleted. I cannot find any information about how I request this, which doesn't seem right.
How do I request my BT Community account be deleted (along with all data wrt GDPR) ?
(I haven't used it for ages and am starting to get spam emails from it).