Do i need to wait for the engineer visit ?

[AlphisHatto]

Hello.

My activation date was supposed to be today, but i just got an update that engineer has been booked for 30th of...April.  That's over 2 months away, the building im in is an ex-office and it already has FTTP and BT's modem box installed, will engineer install something else or there is a chance for BT to flip the switch remotely and turn the line on anytime between now and the visit ?

Thats kinda crazy that im gonna have to wait over 2 months to get online given that i picked the provider that owns the line.

[imjolly · Accepted solution]

the line is owned by openreach not BT Retail

do you have something like this

if so try phoning FTTP team 08005874787

[Keith_Beddoe]

If its an ex-office, then it may have been an optical megastream service. Can you take a picture of the equipment?

[AlphisHatto]

Thank you for that, this is what i have. Should I give them a call and what do i tell them ?

https://postimg.cc/k2GWtg8c

[Keith_Beddoe]

The line is disconnected, hence the LOS light being lit.

You would also need the BT Smart Hub 2 to be delivered.

You already have an existing thread https://community.bt.com/t5/BT-Fibre-broadband/Am-I-connecting-router-correctly/m-p/2142162#M322810

[licquorice]

Worth giving the number @imjolly  posted a ring.

[AlphisHatto]

The hub is already here and connected, im gonna give them a call, thank you all 🙂