FTTC, not seen on bb checker

[Pusscat]

Hi, 
my band via bt  is the standard package, I’ve checked the cabinet on sanknows and it isn’t FTTC enabled. Checked with open reach and they didn’t even have details of my house even though I’ve been with by for 20 plus years (house is ancient). Open reach sorted this out and say my cabinet is FTTC enabled but can’t see this on any checkers.

I’ve had relatively good speeds for several years of about 4.5, I think the profile was such that the hub was connecting at about 5.

The valley had work done by open reach several times and bb speed kept decreasing. Now for past few months, hub is. One ting at about 4, actual connection is about 3.5....tv is buffering.

just a few questions, has the connection speed limit been set by someone too low? Can this be changed? Open reach say the cabinet is FTTC but I can’t see that and also when I check availability via by site, it only gives 1-3 via normal bband and says nothing about fibre?

I know FTTC would only give a small increase but honestly, anythingthing would be an improvement and the fact I was getting a whole mb speed improvement over a year ago and it’s now decreased 8s really annoying!!

any advice gratefully received...

[imjolly]

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

[Pusscat]

Hi, 

Thanks, not sure what info is required...does this help?

BT Home Hub 4 (Type B) | Software version v0.07.06.25060-BT  | Last updated 17/6/2020

We have an ipad, a couple of iphones a tv, blu ray and youview and 2 pcs connected along with a printer.

The iphones and ipad do appear to disconnect from the WIFI quite regularly.

ADSL Line StatusConnection Information Line state:Connection time:Downstream:Upstream:

Connected
7 days,13:37:36
3479 kbps

I've also tried to copy the event log for nearly the last 24 hrs, it's quite long...and the forum says i've exceeded the 20,000 character limit so won't allow me to paste it!!

Any particular bits of the log that are needed? is there anywhere to attach a csv file?

the whole log spans from 17:25:01 as of to day for 24 hrs and has about 750 entries in it.

cheers, 

[Pusscat]

I'm not sure where the "Max Observed Downstream Speed 3.76" has come from as I regularly got about 4.5 for a few years.....

the telephone checker gives

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

30

--

Available

--

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in JumperWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 3	--	1.5 to 5.5	Available	Available	--
Up to 3	Up to 0.5	1.5 to 5.5	Available	Available	--
Up to 2	--	1.5 to 4.5	Available	Available	--
1	--	--	Available	Available	--
1	--	--	Available	--	--

Observed Speeds ADSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

3.76

1.01

2020-10-27

Other Offerings Availability DateADSL Multicast

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

U

N

N

04-11-2020

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

N

N

Y

The premise/line is associated with exchange which is NOT part of current fibre priority programme.

The premise/line is associated with exchange where WLR is not withdrawn.

The premise/line is associated with exchange where SOADSL service is restricted.

FTTP is not available.For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usageActual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for IPstream is from 3 Jun 2014. The Formal Retirement date for IPstream is from 30 Jun 2014.In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

And the address checker gives:

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

30

--

Available

--

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability DateWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 2.5	--	1 to 4	Available
Up to 2.5	Up to 0.5	1 to 4	Available
Up to 2	--	1 to 3.5	Available
1	--	--	Available
1	--	--	Available

Other Offerings Availability DateADSL Multicast

Available

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

N

N

Y

And open reach told me:

"...We have now updated our records to show your address. I have checked our systems and can see that Fibre to the Cabinet is available to you but due to the length of your line between the Distribution Point and the Cabinet Superfast fibre is not available."

[Pusscat]

Oh and Quiet line test, i couldn't hear anything!

[imjolly]

This may help with stats

From the top Menu > Troubleshooting
> Helpdesk
> Bandwidth

You may be able to gain a little more information from the event log, such as the SNR Margin, shortly after a resync.

Troubleshooting >
Event Log >
Category 'WAN'

You can post photo/screen shot by using camera icon

Dslchecker results ?

[Pusscat]

1. Product Name: HomeHub42. Serial number: +076281+17250194333. Firmware version: v0.07.06.25060-BT (Type B) Last updated 17/6/20204. Board version: 01B5. DSL uptime: 7 days, 14:50:286. Data Rate: 1051 / 34797. Maximum Data Rate: 1068 / 36768. Noise Margin: 6.0 / 15.89. Line Attenuation: 25.6 / 40.010. Signal Attenuation: 26.1 / 45.111. Data sent/received: 2.8 GB / 47.4 GB12. Broadband username:  13. BT Wi-fi: Yes14. 2.4GHz wireless network/SSID: BTHub4-QPQ915. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))16. 2.4GHz wireless security: WPA & WPA2 (Recommended)17. 2.4GHz wireless channel: Automatic (Smart Wireless)18. 5GHz wireless network/SSID: BTHub4-QPQ919. 5GHz wireless connections: Enabled (802.11 n (up to 300 Mb/s))20. 5GHz wireless security: WPA2 Only21. 5GHz wireless channel: Automatic (Smart Wireless)22. Firewall: Default23. MAC Address: 48:8d:36:84:f6:bd24. VPI/VCI: 0/3825. Modulation: G.992.3(ADSL2)26. Latency type: Fast27. Software variant: -28. Boot loader: 0.5.0-BT (Wed Nov 12 11:47:59 2014)

[Pusscat]

WAN:

Recorded eventsTime and date Message 03:29:02, 04 Nov. WAN connection ATM connected 03:29:01, 04 Nov. PPP IPCP Receive Configuration ACK 03:29:01, 04 Nov. PPP IPCP Send Configuration Request 03:29:01, 04 Nov. PPP IPCP Receive Configuration NAK 03:29:01, 04 Nov. PPP IPCP Send Configuration Request 03:29:00, 04 Nov. PPP IPCP Receive Configuration Reject 03:29:00, 04 Nov. PPP IPCP Send Configuration ACK 03:29:00, 04 Nov. PPP IPCP Receive Configuration Request 03:29:00, 04 Nov. PPP IPCP Send Configuration Request 03:29:00, 04 Nov. PPP CHAP Receive success : authentication successful 03:29:00, 04 Nov. PPP CHAP Receive Challenge 03:29:00, 04 Nov. PPP LCP Receive Configuration ACK 03:28:59, 04 Nov. PPP LCP Send Configuration ACK 03:28:59, 04 Nov. PPP LCP Receive Configuration Request 03:28:59, 04 Nov. PPP LCP Send Configuration Request 03:28:52, 04 Nov. DSL Link Up: Down Rate=3479Kbps, Up Rate=1051Kbps; SNR Margin Down=15.1dB, Up=6.4dB 06:30:03, 25 Oct. WAN connection ATM connected 06:30:02, 25 Oct. PPP IPCP Receive Configuration ACK 06:30:02, 25 Oct. PPP IPCP Send Configuration Request 06:30:02, 25 Oct. PPP IPCP Receive Configuration NAK 06:30:02, 25 Oct. PPP IPCP Send Configuration Request 06:30:02, 25 Oct. PPP IPCP Receive Configuration Reject 06:30:02, 25 Oct. PPP IPCP Send Configuration ACK 06:30:01, 25 Oct. PPP IPCP Receive Configuration Request 06:30:01, 25 Oct. PPP IPCP Send Configuration Request 06:30:01, 25 Oct. PPP CHAP Receive success : authentication successful 06:30:01, 25 Oct. PPP CHAP Receive Challenge 06:30:01, 25 Oct. PPP LCP Receive Configuration ACK 06:30:01, 25 Oct. PPP LCP Send Configuration ACK 06:30:01, 25 Oct. PPP LCP Receive Configuration Request 06:30:00, 25 Oct. PPP LCP Send Configuration Request 06:29:57, 25 Oct. DSL Link Up: Down Rate=3763Kbps, Up Rate=1011Kbps; SNR Margin Down=15.2dB, Up=6.5dB 06:29:16, 25 Oct. WAN connection ATM disconnected 06:29:07, 25 Oct. PPP LCP Send Termination Request (User request) 06:29:04, 25 Oct. PPP LCP Send Termination Request (User request) 06:29:04, 25 Oct. DSL Link Down: duration was 416058 seconds 10:54:58, 20 Oct. WAN connection ATM connected 10:54:57, 20 Oct. PPP IPCP Receive Configuration ACK 10:54:57, 20 Oct. PPP IPCP Send Configuration Request 10:54:57, 20 Oct. PPP IPCP Receive Configuration NAK 10:54:57, 20 Oct. PPP IPCP Send Configuration Request 10:54:56, 20 Oct. PPP IPCP Receive Configuration Reject 10:54:56, 20 Oct. PPP IPCP Send Configuration ACK 10:54:56, 20 Oct. PPP IPCP Receive Configuration Request 10:54:56, 20 Oct. PPP IPCP Send Configuration Request 10:54:55, 20 Oct. PPP CHAP Receive success : authentication successful 10:54:55, 20 Oct. PPP CHAP Receive Challenge 10:54:55, 20 Oct. PPP LCP Receive Configuration ACK 10:54:54, 20 Oct. PPP LCP Send Configuration ACK 10:54:54, 20 Oct. PPP LCP Receive Configuration Request

[imjolly]

Well from dslchecker results there is no fibre available to you. The FTTPoD is something different and more a business product

according to your stats your current connection is 3.4mb

which exchange and cab are you on - you deleted from dslchecker result

have you tried using the test socket with a filter to see if that improves your connection speed by eliminating your internal wiring and master faceplate. If you connect to test socket can you post new stats

[Pusscat]

The bband line is connected direct I believe it has a plate or something on the master socket and the telephone lines are attached after the bb connection.

I’m connected to Ipplepen exchange, cabinet 1.

the connection at 3.4 sounds about right for now, it was consistently at about 4.5 several months ago for about a year or so ago. Speed went right down after open reach were seen in the hamlet up telephone poles. We’d complain, it would go up, then we’d see the open reach guys around again and the connec,toon would go down again. Eventually had an engineer around, he found something wrong with the connections at a pole, remade the connection and then the speed went up again but has never gone much greater than 3.5 ish.

I’ve  heard about some sort of connection setting limit, a bara or brava (?!) that can be reset...has this been set too low?