Fault Repaired, Speed hasn't increased

[Dangil]

I had a fault where the broadband would drop out, an engineer came out about 4-6 months ago & fixed it (bad connection outside somewhere).  Its been stable since but the speed hasn't gone back up to what it was, it was around the 10-11 mark but its stuck at just under 7.  

I know that doesn't sound like a big drop but when you've got slow connection anyway its makes a difference.

Any ideas as to who I should contact as its not an actual fault, I haven't reset or disconnected the router, the engineer said to leave it connected to sort itself out.

[imjolly]

 please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

[Dangil]

[pippincp]

You've removed the exchange and cab number from the checker result. What are they?

[imjolly]

Your connection time is only 3 days are you still getting drops in connection or are you resetting hub to try and improve speed?

[Dangil]

I haven't reset the router, it must be disconnecting still.  They definitely repaired something last time as it was dropping out every couple of hours.  I do live in quite a rural area so maybe there's another fault somewhere.

The exchange is Oswestry, the cabinet is 42 

[imjolly]

That cab appears to be Huawei cab and you could get a small speed boost if DLM  activated G.INP but you need a stable connection and if still dropping then it will not happen

[Dangil]

Ok thanks, I think there must be water getting in somewhere.  Its been raining over night & the snr has gone up a touch.

[imjolly]

the noise margin has increase as the difference between your attainable and actual has jumped up.  attainable normally moves up/down/with corresponding changes to noise margin

[Dangil]

ow right ok, i'll post back once its over 10 days connected.