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[DavidM]

Hi @davidshields and welcome to our community.

Thanks for posting. I'm sorry you're having problems with the connection dropping. If you haven't already contacted 150 I'm sure I can help with this. If that suits please check your inbox for my message and drop me a reply with the details.

Cheers

David

[davidshields · Accepted solution]

Thanks David. BT have performed checks and they’ve diagnosed a fault. However, their earliest appointment is this Thursday. So, will be at least 4 days without broadband. Pretty useless work wise 😡

[davidshields]

Fault fixed.

Engineer found a broken copper cable within the feed into my house.

Utilised slack on the cable and re terminated the wiring.

Also replaced my internal socket with the new ‘Master Socket 5C’ 

[davidshields]

Engineer reckons it was just ‘old age’ of the cabling that caused the wear and tear.