Hi Licquorice!
Finally!!! We're getting somewhere. I spoke to a BT person on the 0800 150 number today who suggested that I get put through to the Fibre Connections Department (I didn't even know one existed). I spoke to a VERY helpful young man who has gone through what details of this case he has got - which, actually, wasn't that many for some reason. He checked the OR database that he has access to against my personal information and deduced that there can't be a data error with OR - as both sets of data equate perfectly. He did, however, notice that 'a note' had been sent to a single point of receipt at OR asking generally about my connection. The trail stopped cold at that point. The young man then did some 'behind the scenes' searching on the distribution point that serves my neighbours and concluded that there is a capacity issue with the spur that distributes the fibre itself to the properties. This, apparently, has been a 'known issue' by OpenReach for a long time. It may be that a couple of the ports on the spur are dysfunctional because he has a strange number of working ports registered to all of my neighbours (10 instead of 12). He alluded to the possibility that someone at BT - by now - should have chased this up ages ago! Bottom line is that this young man has promised to ring me early in the New Year with a progress report on how things are going and has promised to chase OR up hard if he doesn't hear anything soon. He did agree with me that for this issue to have lain uninvestigated for 5 years was totally unacceptable! So it looks like it's a fibre technical issue! What did NOT surprise me was that nowhere in the write-up on my account did he find any evidence that any prior BT person to whom I had spoken had gone anywhere near addressing the disparity between why my neighbours have FTTP and I don't. Everyone up to this point has assumed it to be an infrastructure issue. At last I feel that someone is taking this seriously. I will update this post early in the New Year when I hear back from the young man in person. Have a lovely New Year period and watch this space.
