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Message 1 of 2

Halo 1

Hello, I recently upgraded to BT Halo1 and was under the impression that I would receive a smart hub2 to replace my old original hub, however I've not received it. Am I supposed to receive one or is it just for Halo2 costumers? Thanks 


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Message 2 of 2

Re: Halo 1

Only Halo 2 customers get the Smarthub 2

See Terms and Conditions.

This is also in the information in this link under Important Information > Broadband

BT Halo benefits

Our Price Promise:  You’ll keep the same monthly price, when your contract ends. This doesn’t include any changes as a result of annual percentage increase in the Consumer Price Index (CPI) rate of inflation. See for more information.

Keep Connected Promise:  See BT Halo terms. You’ll need to contact us to report the fault or home move. Mobile network coverage required. Applies for the duration of your fault or home move only.

Smart Hub 2:  available to Halo 2 customers who don’t already have one.