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Gazza77
Beginner

on ‎30-06-2020 20h34

1,033 Views
Message 1 of 2

Halo 1

Hello, I recently upgraded to BT Halo1 and was under the impression that I would receive a smart hub2 to replace my old original hub, however I've not received it. Am I supposed to receive one or is it just for Halo2 costumers? Thanks 

 

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1 REPLY 1
gg30340
Distinguished Sage
Distinguished Sage

‎30-06-2020 20h36 - edited ‎30-06-2020 20h39

1,030 Views
Message 2 of 2

Re: Halo 1

Only Halo 2 customers get the Smarthub 2

See Terms and Conditions.

https://www.bt.com/halo/terms

This is also in the information in this link under Important Information > Broadband

https://www.bt.com/halo-existing?adobe_mc_sdid=SDID%3D341F7256648714A1-714527DC7A97E90A%7CMCORGID%3D...

BT Halo benefits

Our Price Promise:  You’ll keep the same monthly price, when your contract ends. This doesn’t include any changes as a result of annual percentage increase in the Consumer Price Index (CPI) rate of inflation. See bt.com/prices for more information.

Keep Connected Promise:  See BT Halo terms. You’ll need to contact us to report the fault or home move. Mobile network coverage required. Applies for the duration of your fault or home move only.

Smart Hub 2:  available to Halo 2 customers who don’t already have one.