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sjaddy
Beginner

on ‎09-12-2021 12h27

660 Views
Message 1 of 3

How can I remove an old account from MyBT?

Hi All,

 

have just joined BT and somehow have 2 accounts in my account. Unfortunately the default account that shows is the "wrong" one. How do I delete it to just allow the correct one to show?

When I select the correct one and go back to my.bt.com it defaults to the wrong one.

Regards

Stephen

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2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎09-12-2021 13h12

650 Views
Message 2 of 3

Re: How can I remove an old account from MyBT?

try phoning CS 150 or 0800800150 from mobile and they should be able to help you



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JohnC2
Moderator-Retired

on ‎11-12-2021 8h32

621 Views
Message 3 of 3

Re: How can I remove an old account from MyBT?

Hi @sjaddy welcome to the forum. Did you call in and get the old account removed from your MyBT ok?

Cheers
John

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