Hub rebooting & slow

[Jasemelv]

My hub keeps rebooting randomly and speed keeps slowing. At times down to about 1 Mbps.

Was factory reset about a week ago during online chat. Solved it for about a day or so, now rebooting again and speeds unstable, often dropping to 1 Mbps or less. Always slow.

What to do next?

Do I need hub replacing?

[imjolly]

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

[Jasemelv]

This is a list of your BT Smart Hub settings and current statistics.

Product name:

BT Hub 6A

Serial number:

+084316+NQ65215031

Firmware version:

SG4B1000E020

Firmware updated:

29-Mar-2020

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

0 Days, 2 Hours 1 Minutes 14 Seconds

Data rate:

16.63 Mbps / 30.00 Mbps

Maximum data rate:

16627 / 61393

Noise margin:

6.4 dB / 17.4 dB

Line attenuation:

38.5 dB

Signal attenuation:

28.8 dB / 38.5 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

78 MB Uploaded / 3 GB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-S86W

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

BTHub6-S86W

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

24:20:C7:91:B6:51

Software variant:

-

Boot loader:

7.33.1

[PaddyB]

Hi @Jasemelv,

With the details you have posted it does look like there might be a fault on your line. If you send me your details, I'll be able to run a few checks on your connection.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[imjolly]

@Jasemelv

What about the quiet line test?