After my bt tv working fine with no issues, suddenly I’m getting this error message on all the channels.
To confirm, I’m connected viv Ethernet, I’ve rebooted the bt router and bt uhd box multiple times, the box is up to date and my broadband speed is 200mps download and 50mps upload.
anyone got any ideas? Thanks
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@Danrobbo65 I'm really sorry about that. The IPC6023 is normally reporting a connection speed error. Do you have FTTP broadband, if so can you try turning the white Openreach ONT box on and off to see if that helps?
Hi, @Danrobbo65 I'm sorry that didn't work. Is the ethernet connection between the hub and the BT TV box a direct-wired connection or are you using powerline connectors?
Also, have you tried a different ethernet cable?
I do have a spare network cable, but I’m checking settings, it shows I am connected to the hub and the internet, with IP addresses shown in the advanced settings, so I’m unsure a new cable will resolve.
Let me know your thoughts. Thanks
Hi @Danrobbo65, thanks for the update. Neil asked to try another ethernet cable just so we can eliminate that as the cause of the error.
Also, try the below steps and see if they resolve the fault.
Power cycle the ONT
then restart your Hub
Wait for the broadband light on your Hub to go blue
Restart your TV box, using the power switch on the back
Now check if you still receive the error
If you're watching an HD version of a channel, switch to the standard version.
Let us know how you get on.