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RevDGray
Aspiring Contributor

on ‎27-09-2021 9h40

2,315 Views
Message 11 of 58

Re: Mail bounced back with "550 spam, or phishing or malware."

I've raised this same issue too. Initially just seemed to be BCC email. But now can't send an email to two or more whether "open" or BCC. With or without attachments. 

0 Ratings
CharlesMGB
Beginner

‎27-09-2021 10h22 - edited ‎27-09-2021 10h23

2,293 Views
Message 12 of 58

Re: Mail bounced back with "550 spam, or phishing or malware."

It's very frustrating.

It doesn't make any difference whether the emails I send have multiple recipients or not, an attachment or not, BCC or not. Everything immediately comes back with the same error - Undeliverable -550 spam etc.

I've tried sending simple text emails to known contacts and using Outlook on another computer. Again, the same issue. 

I have a Gmail account which I also use with Outlook and that works perfectly fine. It's only my BT account with the problem.

0 Ratings
RevDGray
Aspiring Contributor

on ‎27-09-2021 10h23

2,289 Views
Message 13 of 58

Re: Mail bounced back with "550 spam, or phishing or malware."

For me everything works fine via the BT website, or from my phone and on another laptop. 

0 Ratings
licquorice
Distinguished Sage
Distinguished Sage

on ‎27-09-2021 10h31

2,281 Views
Message 14 of 58

Re: Mail bounced back with "550 spam, or phishing or malware."

Are the phone and other laptop using the same broadband connection as the problem laptop?

@RevDGray  PS you are making things difficult to follow by posting with the same problem on 2 threads with different information on each. Please stick to your other thread.

0 Ratings
RevDGray
Aspiring Contributor

on ‎27-09-2021 10h33

2,277 Views
Message 15 of 58

Re: Mail bounced back with "550 spam, or phishing or malware."

ok

Was just trying to see there are a few of us having the same issue
0 Ratings
licquorice
Distinguished Sage
Distinguished Sage

on ‎27-09-2021 10h34

2,272 Views
Message 16 of 58

Re: Mail bounced back with "550 spam, or phishing or malware."

Understood, but it just muddies the waters.

SIMONABI
Aspiring Contributor

on ‎27-09-2021 11h02

2,255 Views
Message 17 of 58

Re: Mail bounced back with "550 spam, or phishing or malware."

I noticed that the email would not go if there was a web link in the body of the text. I cut out the link and it sent. Well this is no good to me! I need to refer people to my web pages!
0 Ratings
RBMsport
Beginner

on ‎27-09-2021 11h04

2,251 Views
Message 18 of 58

Re: Mail bounced back with "550 spam, or phishing or malware."

I've had this problem for 3 days now but I see that many others have had this issue unresolved for much longer.  I am the Media & PR Officer for a regional motorsport  association and cannot afford for this to inhibit me from circulating our hundreds of members and officials with critical updates to technical and regulatory information.  When can this be resolved?  If this is likely to be something that BT cannot action soon, I need to know. 

0 Ratings
licquorice
Distinguished Sage
Distinguished Sage

on ‎27-09-2021 11h21

2,239 Views
Message 19 of 58

Re: Mail bounced back with "550 spam, or phishing or malware."

@RBMsport wrote:

 I am the Media & PR Officer for a regional motorsport  association and cannot afford for this to inhibit me from circulating our hundreds of members and officials with critical updates to technical and regulatory information.

So why on earth are you using a consumer grade ISP based email system rather than a proper email system with a good SLA?

0 Ratings
NeilO
Moderator-Retired

on ‎27-09-2021 11h46

2,228 Views
Message 20 of 58

Re: Mail bounced back with "550 spam, or phishing or malware."

Hi, @RBMsport I'm really sorry you're experiencing problems sending emails.

We'll be happy to raise this with our email experts for further investigations and I'll send you a private message so you can send over your details to the moderation team. In the meantime are you able to send emails via webmail at www.bt.com/email

Thanks

Neil

0 Ratings