Moved from talktalk to bt fibre2 but capped at fibre1

[mcazjoe1]

All I know is that my speeds are lower with bt than talktalk and I'm on fibre 1 as you say instead as fibre 2, hopefully a mod will pick this up and sort it out before my cooling off period ends.

[licquorice]

Moving to fibre2 alone won't improve your download speed, only your upload speed. The low download speed needs investigating. Your downstream speed is below your handback threshold in any case, so can be reported as a slow speed fault.

[JohnC2 · Accepted solution]

Hi @mcazjoe1, welcome to the forum and sorry you are not seeing the speeds you expected. 

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with your connection.

cheers
John

[samtheaspie]

I had this last week turned out i was on the wrong profile

[pippincp]

@samtheaspieThere is more to the OP's issue than the wrong profile.

[samtheaspie]

Its very similar line stats to me though. 

[pippincp]

@samtheaspieWhich means absolutely nothing.