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Message 1 of 23

Need the following help.

hello,

I  need the following help, I have super fast broadband the broadband that does not need to be plug in to the phone socket on the wall,  BT have setup BT voice on my phone line. 

Is there a way to have the landline phone plugged in to the wall socket so I don’t need to plug the phone into the back of the router.

Any help would be appreciated 

Thanks

Matthew

 

 

Matthew
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22 REPLIES 22
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Message 2 of 23

Re: Need the following help.

You should have been sent a cordless digital phone that doesn't need to be plugged into the router.

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Message 3 of 23

Re: Need the following help.

https://community.bt.com/t5/Home-phone-including-Digital/Correct-way-to-enable-all-BT-sockets-after-...

This may help as covered before



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Message 4 of 23

Re: Need the following help.

Hello,

Thanks for getting back to me I was not sent a phone, Can you tell me we’re I buy me from,

can I plug this into the phone socket on the wall,

 

Any help would be appreciated 

 

Thanks

Matthew

Matthew
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Message 5 of 23

Re: Need the following help.

Try phoning 150 and see if you can get the free DV phone.

You cannot just plug a phone into an existing phone socket with some changes as covered in the link I posted if you have read it

 

 



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Message 6 of 23

Re: Need the following help.

Hello,

Thanks for your reply have read it. Spoke to BT and they told me to plug the phone into the router but do not have the right cable to do this, that is why I want to plug the phone into the wall socket.

any further help would be appreciated 

 

thanks

 

Matthew
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Message 7 of 23

Re: Need the following help.

The phone connection you use to connect to phone socket should be same that plugs into phone socket on back of hub - you may need to remove the sticker saying digital voice



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Message 8 of 23

Re: Need the following help.

@MATTHEWATLANT0S 

The socket is green, as shown here.

Capture.JPG

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Message 9 of 23

Re: Need the following help.

Hello,

Thanks for getting back to me and thanks for the information I have a BT business Hub 5 router.

Can you tell me how what socket I use on the back of the hub 5 router.

Also what cable do I need to use ?

Thanks

Matthew
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Message 10 of 23

Re: Need the following help.

Hello,

sorry also can you tell me if the BT3570 Digital Cordless Phone will work if I plug this into the back of the router.

 

Thanks

Matthew
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