It isn’t very good , but the reason for this is the regulator Ofcom , they dictated that Openreach have to be a standalone outfit , and that you as a consumer can only liaise with your provider ( BT in your case ) and the provider deals with the supplier, Openreach….other telcos like Virgin don’t have to operate like this , they are allowed to be an integrated company , but not BT , or anyone else that uses Openreach network.
Years ago , Openreach suggested that in certain circumstances they be allowed to deal directly with consumers, without having to go through the service provider, companies like Sky and Talk Talk rejected that proposal
