Slow Download Speed, but fast Upload speed

[osmith0]

 @DanielS  is this something that someone can look into for me? I have identical symptoms. 

[NeilO]

Hi @osmith0 I hope you don't mind I've started your own thread as it will be easier for the community to follow. I'm really sorry to see you're experiencing slow download speeds.

Can you post your Home Hub router stats and we'll take a look? You'll get them by entering 192.168.1.254 in your browser, if you have a home hub 5 please go to troubleshooting then helpdesk and if it's a Smart Hub go to advanced settings then technical log information. 

Thanks

Neil

[imjolly]

Can you also check your line for noise. Dial 17070 option 2. Should be silent and best with corded phone and if possible from test socket

[osmith0]

Thank you:
Product name:
BT Hub 6A

Serial number:
+084316+NQ62753734

Firmware version:
SG4B1000E020

Firmware updated:
12-Mar-2020

Board version:
1.0

Gui version:
1.115.0

DSL uptime:
0 Days, 4 Hours 56 Minutes 15 Seconds

Data rate:
20.00 Mbps / 80.00 Mbps

Maximum data rate:
30755 / 89821

Noise margin:
12.8 dB / 8.3 dB

Line attenuation:
11.2 dB

Signal attenuation:
6.3 dB / 11.2 dB

VPI / VCI:
0/38

Modulation:
G_993_2_ANNEX_B

Latency type:
Fast Path

Data sent / received:
635 MB Uploaded / 519 MB Downloaded

Broadband username:
bthomehub@btbroadband.com

BT Wi-fi:
Active

2.4 GHz wireless network name:
BTHub6-PX8M

2.4 GHz wireless channel:
Smart (Channel 1)

5 GHz wireless network name:
BTHub6-PX8M-5

5 GHz wireless channel:
Smart (Channel 36)

Wireless security:
WPA2 (Recommended)

Wireless mode:
Mode 1

Firewall:
On

MAC address:
40:C7:29:07:A4:C1

Software variant:
-

Boot loader:
7.33.1

[osmith0]

Thank you. I only have a cordless phone but the line was mostly dead silent. At the odd moment I heard minor disturbance.

[PaddyB]

Hi @osmith0,

Thank you for posting back. Looking at your hub stats your download speed is sitting at 80 Mbps. When you say your download speeds are slow, how are you connected, is this wired or wirelessly?

Do you notice the slow down only happens during the evening? And is this across all devices?

Thanks,

Paddy