my local cabinet is full

[Alan1203982038]

This summer my internet got cut off. I was with EE. They took about 5 weeks to send someone out from Open Reach. When the guy came he looked in our green street cabinet he said someone else was plugged into our port. It was a Talk Talk customer. He said it shouldn't be possible. I guess it is though! I think he fitted us in somewhere else in the cabinet.

So I had to change from EE because 5 weeks without internet is not acceptable. Now I'm with BT. I thought may as well go with the people that maintain the infrastructure.

Guess what happened on Friday night!? The kids all start screaming like the world is ending. The internet's been cut off.

I  have to wait 4 days to get someone over (better than 5 weeks). I speak to the guy and he says, 'Funny. Your line is working .. and it's being used.' I expect the next thing he'll say will be, 'That shouldn't be possible.'

The only thing I can conclude is that these cabinets are filling up, they're not getting ugraded/expanded, and dodgy engineers are just ripping out other people's connections to plug in new customers to the ports. In other words, they're stealing ports. My port has been stolen. Again. 

I'm hoping they will fix this soon. But who's to say it won't happen again!?

[Keith_Beddoe]

@Alan1203982038 

BT Retail do not maintain the network, its Openreach that does that for all providers except Virgin Media, so you will be in the same situation whoever you choose.

What colour are the lights on the BT Home hub?

Its not likely you are connected to the wrong port, as the connection would not authenticate.

[Starwire]

Engineers, be them Openreach or one of their Contractors can not simply take/pinch a DSLAM Port as they’re specifically built for the OGEA Circuit Assigned to them.

If say a Port that was Built/Configured for an BT Consumer Customer was connected to say a TALKTALK Router it wouldn’t work as the PPPoE Profiles are built differently.

[Alan1203982038]

Openreach is a functional division of telecommunications company BT plc.

5 days response time now I'm with BT - was 5 weeks with EE.

[Alan1203982038]

Can't be done, you say. Well it's happened to me. Twice.

[RobbieMac]

Hi @Alan1203982038 

Welcome to the BT Community and thanks for your post!

I'm sorry that you're having problems connecting to your broadband.  Has an engineer been booked to visit and look at this for you?

Please keep us posted with how things go with the repair.  If you continue to have issues we can pick up from here too.

Thanks,

Robbie

[iniltous]

https://www.broadbandchecker.btwholesale.com/#/ADSL

If you enter your phone number and post the results from the checker site ( obscure your phone number if you post the results here ) it will show if the cabinet is full, but as already stated , if the cab is full ( shows waiting list ) then providers shouldn’t be able to even order FTTC service ..if it doesn’t show waiting list then presumably it’s not a lack of spare ports that is the problem.

[Alan1203982038]

I'll let you know what the engineer says.

I'm on internet only. The advisor says I don't have a phone number.

[iniltous]

If you have broadband without a phone service ( no phone number ) how is your service identified, usually the phone number would be used to identify your account when interacting with customer services, ….you can use the checker link posted without a phone number , other info including the address can be used, as stated if there isn’t a waiting list , then why would anyone steal your port ( overlooking the comment that simply taking someone else’s port isn’t likely to work anyway ) .

[Keith_Beddoe]

More likely that someone pinched the cable pair, as there was no dial tone on it.