Switch to BT resulted in 10mbps loss in download sync speed

[pippincp]

You have to remember, noise is noise, it doesn't mean crackling static or anything else. The line should be silent with a corded phone. Anything else is noise.

[JMW1967]

Hi

Understood, thanks. If I have to pay the £85 I will.  

Jeff

[pippincp]

If you did the QLT from the test socket there should be no charge.

[JMW1967]

Hi

I did, however I can see them charging me if the high pitched whine is normal!

J

[imjolly]

High pitch whine is certainly not normal. Only charged if problem is caused by something in your home

[JMW1967]

Hi

BT phone engineer came today.  He changed out the test socket for a new 5C version and checked all the wiring in and out of the house, but he couldn't find anything wrong with the telephone line.   Interestingly he stated he was 'not a fibre engineer' so couldn't comment on anything to do with my broadband.

After all that, I am still connected at 10mbps less that I used to get, which is very frustrating.

Is this the end of the road?

Thanks

Jeff

[JMW1967]

Hi
No ideas at all?
Thanks
Jeff

[imjolly]

you had a phone fault not broadband hence why a phone engineer visit  has the high whine gone now?

can you post new stats

[JMW1967]

Whine is greatly reduced, but he said he didn't think it was an issue even before.

New stats, which are exactly the same as before:

[JMW1967]

Any thoughts? Or is it just wait for FTTP?

Thanks
Jeff