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SteveThePirate
Beginner

on ‎27-12-2021 21h05

775 Views
Message 1 of 4

Termination charge

My contract is up at the beginning of February and I intend to leave bt due to costs and not wanting to be tied to a long contract. I have viewed my "next bill" and it has a termination charge of £12(?). Can someone explain why this is on there as I have not informed by that I am going to leave yet and I am not leaving my contract early so I do not understand why there is a termination charge 

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3 REPLIES 3
VeteranISPUser
Recognised Expert

on ‎27-12-2021 21h24

767 Views
Message 2 of 4

Re: Termination charge

Hi @SteveThePirate   You don’t inform BT that you are leaving as it only complicates things. Your new provider does that.

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gg30340
Distinguished Sage
Distinguished Sage

on ‎27-12-2021 22h09

744 Views
Message 3 of 4

Re: Termination charge

Call BT 0800.800.150 and ask for Billing who should be able to help.

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PaddyB
Moderator
Moderator

on ‎28-12-2021 10h09

709 Views
Message 4 of 4

Re: Termination charge

Hi @SteveThePirate,

Thank you for posting. I'm sorry to hear that you are thinking of leaving BT.

The termination charge is normally raised when a restriction has been placed on the line. You can find out more here - Termination Charge 

Thanks,

Paddy

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