My contract is up at the beginning of February and I intend to leave bt due to costs and not wanting to be tied to a long contract. I have viewed my "next bill" and it has a termination charge of £12(?). Can someone explain why this is on there as I have not informed by that I am going to leave yet and I am not leaving my contract early so I do not understand why there is a termination charge
Hi @SteveThePirate You don’t inform BT that you are leaving as it only complicates things. Your new provider does that.
Call BT 0800.800.150 and ask for Billing who should be able to help.
Hi @SteveThePirate,
Thank you for posting. I'm sorry to hear that you are thinking of leaving BT.
The termination charge is normally raised when a restriction has been placed on the line. You can find out more here - Termination Charge
Thanks,
Paddy