Unable to connect to my FTP client

[Grayfly]

After a couple of years without problems a few weeks ago I found I was unable to send emails via Microsoft Outlook and also unable to contact my FTP client to edit a website.

I ran a tracert and found the block appears to be a BT server. How is this solved?

If I use a VPN the problems disappear, however I shouldn't have to pay extra for a VPN to use BT broadband.

Anyone else having this problem or solved it?

[licquorice · Accepted solution]

Make sure web protect isn't enabled.

https://www.bt.com/help/security/set-up-and-use-bt-web-protect

[Grayfly]

Correct it was switched on, I had no idea I had it. I'll wait a couple of hours and see if switching off solves the problem.

[DavidM]

Thanks for posting @Grayfly .

Please let us know if @licquorice suggestion sorts this for you.

Cheers

David

[Grayfly]

Hi

Yes, that appears to have worked.

Thanks to all.

[DavidM]

Thanks for letting me know @Grayfly .

Cheers

David