cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
920 Views
Message 1 of 8

Unable to log in to by sport on phone or firestick

Go to solution

Tried to log in on firestick error id153. Reset router did not fix issue. Tried on phone. Error I'd 003 no account. Reset password still not working... frustrating

0 Ratings
7 REPLIES 7
916 Views
Message 2 of 8

Re: Unable to log in to by sport on phone or firestick

Go to solution

It's not an issue with your password @kirkybhoy - we can't find a valid subscription on the BT ID you're using.

Have you followed the steps at www.bt.com/help/id003 as per the error message you were shown?

0 Ratings
902 Views
Message 3 of 8

Re: Unable to log in to by sport on phone or firestick

Go to solution
Works fine on pc?
0 Ratings
900 Views
Message 4 of 8

Re: Unable to log in to by sport on phone or firestick

Go to solution

Please follow the instructions at www.bt.com/help/id003 - this solves 99% of issues.

0 Ratings
887 Views
Message 5 of 8

Re: Unable to log in to by sport on phone or firestick

Go to solution
Followed instructions still can't see why it's not working
0 Ratings
880 Views
Message 6 of 8

Re: Unable to log in to by sport on phone or firestick

Go to solution

Step 3.Check your BT ID account role is listed as Account holder

 

The BT ID you commented with earlier is NOT the account holder, so isn't entitled to use the BT Sport subscription.

The user ID you're logged into these forums with IS the account holder - use that to log into the app instead, and it'll work.

0 Ratings
877 Views
Message 7 of 8

Re: Unable to log in to by sport on phone or firestick

Go to solution
Got it. User name incorrect 🙄
0 Ratings
865 Views
Message 8 of 8

Re: Unable to log in to by sport on phone or firestick

Go to solution
Cheers all. Sorry for being dumb... everything else is on other id
0 Ratings