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Message 1 of 8

Unable to log in to by sport on phone or firestick

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Tried to log in on firestick error id153. Reset router did not fix issue. Tried on phone. Error I'd 003 no account. Reset password still not working... frustrating

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Message 2 of 8

Re: Unable to log in to by sport on phone or firestick

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It's not an issue with your password @kirkybhoy - we can't find a valid subscription on the BT ID you're using.

Have you followed the steps at www.bt.com/help/id003 as per the error message you were shown?

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Message 3 of 8

Re: Unable to log in to by sport on phone or firestick

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Works fine on pc?
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Message 4 of 8

Re: Unable to log in to by sport on phone or firestick

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Please follow the instructions at www.bt.com/help/id003 - this solves 99% of issues.

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Message 5 of 8

Re: Unable to log in to by sport on phone or firestick

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Followed instructions still can't see why it's not working
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Message 6 of 8

Re: Unable to log in to by sport on phone or firestick

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Step 3.Check your BT ID account role is listed as Account holder

 

The BT ID you commented with earlier is NOT the account holder, so isn't entitled to use the BT Sport subscription.

The user ID you're logged into these forums with IS the account holder - use that to log into the app instead, and it'll work.

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Message 7 of 8

Re: Unable to log in to by sport on phone or firestick

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Got it. User name incorrect 🙄
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Message 8 of 8

Re: Unable to log in to by sport on phone or firestick

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Cheers all. Sorry for being dumb... everything else is on other id
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