Unable to log in to by sport on phone or firestick

[kirkybhoy]

Tried to log in on firestick error id153. Reset router did not fix issue. Tried on phone. Error I'd 003 no account. Reset password still not working... frustrating

[DarrenDev]

It's not an issue with your password @kirkybhoy - we can't find a valid subscription on the BT ID you're using.

Have you followed the steps at www.bt.com/help/id003 as per the error message you were shown?

[kirkybhoy]

Works fine on pc?

[DarrenDev]

Please follow the instructions at www.bt.com/help/id003 - this solves 99% of issues.

[kirkybhoy]

Followed instructions still can't see why it's not working

[DarrenDev · Accepted solution]

Step 3.Check your BT ID account role is listed as Account holder

The BT ID you commented with earlier is NOT the account holder, so isn't entitled to use the BT Sport subscription.

The user ID you're logged into these forums with IS the account holder - use that to log into the app instead, and it'll work.

[kirkybhoy]

Got it. User name incorrect 🙄

[kirkybhoy]

Cheers all. Sorry for being dumb... everything else is on other id