Whole home - disc keeps going onto 2.4GHz resulting in "poor" status

[corp_jones]

Hi All

I've had the full sizes BT whole home discs for nearly a year and they've been perfect, however in the last month one of the discs keeps showing a status of poor connection despite no disc locations etc changing.

Whenever it shows a poor connection i've noticed the disc is connecting using a 2.4GHz connection to the furthest disc whereas when all discs are blue they are using 5GHz and connecting to the nearest discs.

When on 2.4GHz my speed is dropping dramatically so want it to stay on 5GHz.

Are there any advanced settings I can change so I can make it prefer 5GHz? it was working like this for months so no idea whats changed, its not firmware as I have auto update turned off, I did check for updates but I am on the most current firmware.

Thanks 🙂

[corp_jones]

No replies? was hoping there would be a solution to this 😞

[JohnC2]

Hi @corp_jones, welcome to the forum and thanks for your posts. Sorry that you are having this issue with your WHW setup and that you got no responses. It would be best to get in touch with the WHW product helpdesk as they would be best placed to help you with this.

You can call on 0808 100 6116 (Monday to Friday 9.00am to 5.30pm, Saturday 9.00am to 2.00pm) or drop them an email to btconnectedhome@bt.com

cheers

John

[corp_jones]

Thanks John i'll do that.