Why is my Upload so low?

[samtheaspie]

Hi All,

Wondering if you wonderful people can help. When I was on EE I was getting 20 meg upload, I am on BT and now its only 9meg if I am lucky. I would love to know if I am banded? Or an I on the right profile? Did a BT speedtest and it came back with 50meg? Something doesnt quite feel right?

Here are my stats. 

Product name:

BT Hub 6A

Serial number:

+084318+NQ81186241

Firmware version:

SG4B1000E020

Firmware updated:

20-Dec-2020

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

0 Days, 3 Hours 47 Minutes 35 Seconds

Data rate:

15.00 Mbps / 55.00 Mbps

Maximum data rate:

21098 / 65383

Noise margin:

10.1 dB / 8.7 dB

Line attenuation:

27.3 dB

Signal attenuation:

19.8 dB / 27.3 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

522 MB Uploaded / 20 GB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-HFR9

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

BTHub6-HFR9

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

AC:3B:77:15:24:DD

Software variant:

-

Boot loader:

9.2.0

[imjolly]

Can you try the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Your connections time is only 3hrs is that due to hub dropping connection or manual reset?

Your have a 55/15mb connection so I assume you are on fibre 2 package

Someone may then be able to offer help/assistance/suggestions to your problem

[The_PIT]

I had the same issue now whether they'll do anything is another matter as upload isn't covered. In my case the support guy I spoke to could see a lot of errors plus resyncing  going on so logged the call.

They managed to get the speed up to spec by resetting the dslam but the line was unstable so they had to slap on interleave which meant I lost a bit of the max speed but the line stayed up plus I still had full speed on the uplink.

In mine case the phone was perfect zippo noise.

[samtheaspie]

It’s so odd.. I’m just gonna leave it and see if it picks up. 

[pippincp]

Perhaps @imjolly will ask one of the mods to take a look for you.

[samtheaspie]

I’d appreciate that @pippincp 

[JohnC2]

Hi @samtheaspie, would you be able to confirm if you are on a Fibre 2 package?

cheers

John

[samtheaspie]

@JohnC2 

 

[JohnC2]

Hi @samtheaspie, thanks for confirming that for me. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

cheers
John

[samtheaspie]

@JohnC2 @Done that thank you