ok so i have been a bt customer for years, but im getting pretty annoyed at a small thing. bt have always said my line cant handle more than 30 meg, (im getting 40 down and 10 up). but i was getting 55 for a solid 2 months. iv had 3 engineers out, all saying i cant get that much, then the last one checked and actually saw i had been getting 55 but bt had me on a line profile of 40. now the last engineer visit was over a year ago (i gave up going round in circles). im just quizzing what these results of the broadband avalibility checker mean i am right. i know people on here have way more knowledge than me
Hi @gingeee85, welcome to the community and thanks for posting, I'm sorry to see you're not happy with your broadband speeds. The results from the checker estimate that on a good line your speeds should be between 42.8Mb and 56.1Mb.
Can you post your Home Hub router stats and we'll take a look to see if there's any room for improvement?
You'll get them by entering 192.168.1.254 in your browser, if you have a home hub 5 please go to troubleshooting then helpdesk and if its a Smart Hub go to advanced settings then technical log information.
I'd also recommend you do a quiet line test? - dial 17070 option 2 it should be silent.
Thanks
Neil
Hi @gingeee85 many thanks for posting the stats. The maximum attainable download speeds are 47Mb on your line and the noise margins look fine at around 6db. There may be scope for a couple of more Mb as the data rate is always a few Mb below the Max attainable.
I'm concerned the engineer previously mentioned that you were put on a 40Mb broadband profile and we'll be happy to take a look at this for you. I'll send you a private message so you can send over your details, you'll get the message by clicking on the envelope in the top right of this page.
Cheers
Neil
