slow broadband

[imjolly]

can you post hub stats please

you can see if you upgraded to fibre you could get connection speed in range 80/74mb

[gin2ger]

2.4 GHz Wireless Configuration

Wireless SSID:	BTHub4-8JNG
Wireless interface type:	802.11 b/g/n (up to 144 Mb/s)
Security:	WPA & WPA2 (Recommended)
Channel selection:	Automatic (Smart Wireless)

5 GHz Wireless Configuration

Wireless SSID:	BTHub4-8JNG
Wireless interface type:	802.11 a/n (up to 300 Mb/s)
Security:	WPA2 Only (Recommended)
Channel selection:	Automatic (Smart Wireless)

[imjolly]

That is just wireless information

can you

hub.

From the top Menu > Troubleshooting
> Helpdesk
> Bandwidth

You may be able to gain a little more information from the event log, such as the SNR Margin, shortly after a resync.

Troubleshooting >
Event Log >
Category 'WAN'

[gin2ger · Accepted solution]

I managed to get hold of the BT complaints service. My speed is now back to 4mbps. Thanks for your help.

[RobbieMac]

---

@gin2ger wrote:

I managed to get hold of the BT complaints service. My speed is now back to 4mbps. Thanks for your help.

---

Hi @gin2ger 

Thanks for posting back to let us know your speed is back up to where it should be.  I'm really pleased to see that 😁

Cheers,

Robbie