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imjolly
Distinguished Sage
Distinguished Sage

‎04-06-2020 14h47 - edited ‎04-06-2020 14h47

857 Views
Message 11 of 15

Re: slow connection

your connection time is only 7hrs was that manual reset or hub dropping connection?

apart from that stats look ok

were you using wifi to try speed test?  did you run btspeedtster https://www.speedtest.btwholesale.com/  must be with ethernet connection



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Tyke107
Aspiring Contributor

on ‎04-06-2020 15h10

850 Views
Message 12 of 15

Re: slow connection

it was an ethernet test, which is the same as the wifi test. Looks like i'm gonna have to ring them

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NeilO
Moderator-Retired

on ‎04-06-2020 19h24

828 Views
Message 13 of 15

Re: slow connection

Hi @Tyke107 I'm sorry to see you're having issues with your broadband. From the router stats you've posted the upload speed you're getting is 5.8Mbps are you sure this is not a wireless issue? Is it possible for you to post the speed test results so we can take a look at those. 

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Tyke107
Aspiring Contributor

on ‎04-06-2020 21h52

819 Views
Message 14 of 15

Re: slow connection

spoke to someone at BT and there is some kind of fault so i've gotta put up with it for 3 more days as they monitor it. Then i might something done about it. Think it is a wifi issue due to the more or less non upload speed 

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NeilO
Moderator-Retired

on ‎05-06-2020 9h55

802 Views
Message 15 of 15

Re: slow connection

Hi @Tyke107, can you try refreshing the wireless channel by following the guidance on this link?

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