BT Recordable TV Box issue

[valofstoney]

TV Box is not working.

Screen moves between "BT Waking Up" then after a while it moves to "youview please wait" then returns to BT Waking etc .... 

It is a BT Recordable TV Box and old. 

A) Tried Reboot -failed.

B) Tried "Reset to Keep Recordings" - failed.

C) Tried "Reset to Delete Recordings" - failed.

D) Tried to reset by Remote - failed as  no communication between Remote/TV Box

Hence, no other options left from BT instructions.  

E) Tried "Software Reset (Recommended)" to see what would happen.

For approximately a few seconds the reset appeared to commence and then it reverted to the initial state of "BT Working" & "youview please wait" and continued for however long I left the TV Box switched on.

B), C) & E) were tried three times each with the same result.

Hence this email.

Thoughts & comments welcome. 

[andydenyer]

That's a very old box that I don't think is supported any more.

[NigelB72]

@valofstoney that sounds like a hard drive failure and if it is, the box is dead. If you have an active BT/EE subscription, report it as a fault and they should replace the box for you 

[zulu17]

@valofstoney  is this a box that was known to be working  and has recently developed the problem or one that may not have not been  used for some time ? 

[valofstoney]

thank you for your input

[valofstoney]

I shall report it to BT as I have a BT subscription. Thank you

[valofstoney]

The box was working successfully until the isssue occurred.

[zulu17 · Accepted solution]

The likely  scenario as you have an active subscription  is that BT would supply a replacement loan box (probably  a later model).

[valofstoney]

Reported and new (later model) box being supplied. Thank you