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BT Recordable TV Box issue

TV Box is not working.
 
Screen moves between "BT Waking Up" then after a while it moves to "youview please wait" then returns to BT Waking etc .... 
 
It is a BT Recordable TV Box and old. 
260101 BT TV Box.jpg
 
 
A) Tried Reboot -failed.
 
B) Tried "Reset to Keep Recordings" - failed.
 
C) Tried "Reset to Delete Recordings" - failed.
 
D) Tried to reset by Remote - failed as  no communication between Remote/TV Box
 
Hence, no other options left from BT instructions.  
 
E) Tried "Software Reset (Recommended)" to see what would happen.
For approximately a few seconds the reset appeared to commence and then it reverted to the initial state of "BT Working" & "youview please wait" and continued for however long I left the TV Box switched on.
 
B), C) & E) were tried three times each with the same result.
 
Hence this email.
 
Thoughts & comments welcome. 
 
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Message 2 of 3

Re: BT Recordable TV Box issue

That's a very old box that I don't think is supported any more.
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Message 3 of 3

Re: BT Recordable TV Box issue

@valofstoney that sounds like a hard drive failure and if it is, the box is dead. If you have an active BT/EE subscription, report it as a fault and they should replace the box for you 

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