I have raised a number of complaints about this issue and each time they have been closed with no resolution. I have emailed consumer relations who have responded, to only state what has already been announced, (The Smart Control app is ending on the 15/09/25), and that I should write to BT Legal for assistance?
My last complaint was followed up with a phone call from BT who listened to my concerns and investigated further, and who were unable to offer any resolution or compensation. The matter is now unresolved, and I am expecting a letter from BT stating that the matter is at deadlock, and the only course of action is for me to contact the Ombudsman using the Alternative Dispute resolution scheme.
I have 3 Smart Control BT cameras which become useless on the 15th September. BT have made a decision to remove a service, and in doing so have left me to find a remedy which will incur me cost and time. At this stage BT are not prepared to offer any mitigation, and I was told that the support of the app is sub contracted to a third party, who are requesting BT to pay them more money. BT have made a business decision to cease this part of their business to control costs, and focus on their core services. We the customer, are just collateral damage along the way, and in our case have been left hung out to dry.
