BT Whole Home Wi-Fi Dual Band AC2533 discs

[ehtiahmed]

Hi Community, 

I have a the triple pack BT Whole Home Wi-Fi Dual Band AC2533 extender disc set up at present.

If I want to add more discs, do they have to be the same model i.e. AC2533?

[NeilO · Accepted solution]

Hi, @ehtiahmed thanks for posting, yes if you're adding more discs they need to be the same model as the different models are not compatible.

Neil

[ehtiahmed]

Thanks for letting  me know Neil. I'm assuming this model is still available?

[NeilO]

No problem @ehtiahmed, yes they're available on the BT Shop. 

Neil

[ehtiahmed]

thanks.

one last qs pls. on sites other than BT these discs are listed as AC2600 is that correct. 

the link you sent has the following info: 

Product codes

Quicklinx: CDXHRR00
Mfr#: 088269

[StuartH]

Hi @ehtiahmed 

AC2600 seems to be the technology, so it's really a case of whether it's compatible with AC2533.

I've tried to find the answer but I don't have a definite answer, best advice I can offer would be to give the product helpdesk a call on 0808 100 6116. Having tried calling them there now, I can advise they are open from 9am to 5.30pm Monday to Friday.

Might be worthwhile ensuring compatibility before making the purchase, hope this helps.

Cheers

Stuart

[ehtiahmed]

Thank you Stuart!

I'll give them a call tomorrow.

[ehtiahmed]

Hi Stuart 

I wonder if you can shed some light on the following pls:

I have bought 2 additional discs to connect to the same network I am using the other 3 on. I have a Virgin Hub 5 router. 

However the 2 new discs are not connecting. I have managed to sync them to the router using the Ethernet cable provided, each one separately, but the Error code: Setup-042 keeps coming up on the app. 

I have even done a factory reset at the back of each disc as suggested in one of the posts on the forum. 

Help!!! 
please!!!!