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Hammersmith
Beginner
380 Views
Message 1 of 14

Call blocking

We have BT call blocking service but we have a problem with one London number We have put ********** as one of our contacts but they constantly have to announce their call. I also tried making the number a VIP one, but it has not cured the problem. Can we do anything else?

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13 REPLIES 13
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 14

Re: Call blocking

@Hammersmith 

Please remove the phone number from your post, as this is public forum.

Do BT Retail provide your phone service?

What do you mean about the BT Call Blocking service, do you mean BT Protect, which is a BT Retail customer option?

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NeilO
Moderator
Moderator
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Message 3 of 14

Re: Call blocking

Hi @Hammersmith welcome to the community, I've removed the number from your post. Is the caller withholding their number?

Thanks
Neil

Hammersmith
Beginner
361 Views
Message 4 of 14

Re: Call blocking

Not sure will ask them

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NeilO
Moderator
Moderator
356 Views
Message 5 of 14

Re: Call blocking

@Hammersmith no worries, if they withhold their number and you've chosen to block these types of calls they'll have to announce themselves as the call blocking system can't see the number that's calling.

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Hammersmith
Beginner
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Message 6 of 14

Re: Call blocking

No they have not got call blocking!
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 7 of 14

Re: Call blocking

Which phone are you using?

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Hammersmith
Beginner
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Message 8 of 14

Re: Call blocking

BT's  hands free

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NeilO
Moderator
Moderator
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Message 9 of 14

Re: Call blocking

Hi @Hammersmith, I'm sorry I think there is a misunderstanding, it doesn't matter if they have call blocking or not. If they withhold their number when they call you and you block unknown and withheld numbers they will always have to announce themselves.  Are you using a call-blocking phone or the call protect calling feature?

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Hammersmith
Beginner
341 Views
Message 10 of 14

Re: Call blocking

Call-blocking phone.
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