@FiftyOner When I ring the contact number ie 0800 800 150 or 03301234 150 I am given a number of options. Which do I select in order to speak to a real person ????I keep being referred back to the website. Aaaaargh!
Thanks for that Jade. HELP sent me down another rabbit hole ... but silver lining, a fault was discovered on my broadband (had no idea) and Openreach came up trumps. I still needed to talk to a real person so set my alarm, rang at 8.01h selected 1 then randomly 1. Result!
I agree that answering the automated questions properly is usually the easiest way to reach the right team without being transferred multiple times. It can save a lot of time, especially if you call during the stated opening hours, and for broadband issues the SMS callback option can also be worth trying.
