I am getting this error on my baby monitor. Is this an error BT side?
It would be best for you to contact the Smart Home Cam Helpdesk directly and they'll be able to help you with this. The contact details are in the link.
If its just your baby monitor, then it would be best if you start a new thread.
Meanwhile
Try
If your product is within warranty:
By phone: 0808 100 6554
Monday to Friday 9.00am to 5.30pm
By email: Click here for email support
Hi @Lauraskilling and welcome to our community.
Thanks for posting. I've moved your post to start a new thread. @Keith_Beddoe advice is spot on. Please contact the help desk and let us know how you get on.
Cheers
David