I haven't got any Smart devices, but just installed the app as a test on a Google Pixel3 and not seeing the problem.
I would think there would be many more posts if it was a general problem.
Sage advice. "It works on my machine"
Im on a pixel 4. Nothings changed. No extra apps downloaded just general everyday use of my phone.
"It works on my machine" is a perfectly valid comment indicating it isn't a universal problem and is something unique to your configuration.
There have been no other posts either which would also tend to confirm it isn't a widespread problem.
I'm afraid I can't offer any further advice, but will flag the thread to the mods in case they can offer any suggestions.
Try telling it works on my machine to a UX Dev, or someone who's paid a lot of money to use the product. If you're doing your job properly you test on multiple devices.
I haven't done anything in particular to cause a special case, just downloaded and used the system. If there is an issue with my configuration there better be a good reason as to why that isn't documented after spending a lot of money on the product
Still never worked on my Samsung S21, but tbh, I've given up. Something odd in the system that it's throwing this rooted device error message for various users at various times - but BT doesn't seem that motivated to find the root cause!
Thanks @Paul32 there's definitely a bug and it's probably a relatively edge case scenario.
But there's 100% an issue with the software, whether they acknowledge it or not. Classic, "It's working on my machine" is why they're in this situation