It would be best for you to contact the Smart Home Cam Helpdesk directly and they'll be able to help you with this. The contact details are in the link.
If its just your baby monitor, then it would be best if you start a new thread.
If your product is within warranty:
By phone: 0808 100 6554
Monday to Friday 9.00am to 5.30pm
By email: Click here for email support