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Message 1 of 4

Re: Returning equipment

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Hello,

I have exactly the same problem. I need to return my equipment but I have not received a returns bag and there is no info on MyBT on how to request one.

Could you let me know what I need to do please?

Many thanks,

Bernd

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Message 2 of 4

Re: Returning equipment

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Hi @bhanke, welcome to the forum and sorry you can't order returns packaging on your MyBT.

I've sent you a Private Message so you can get in touch with the Mod team and we'll get one arranged for you.

Cheers

John

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Message 3 of 4

Re: Returning equipment

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@bhanke Thanks for sending over your details, I've ordered you a returns bag and it'll be with you within the next 7 days.

Neil

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Message 4 of 4

Re: Returning equipment

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Many thanks for your help, Neil.

Bernd

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