I have exactly the same problem. I need to return my equipment but I have not received a returns bag and there is no info on MyBT on how to request one.
Could you let me know what I need to do please?
Solved! Go to Solution.
Hi @bhanke, welcome to the forum and sorry you can't order returns packaging on your MyBT.
I've sent you a Private Message so you can get in touch with the Mod team and we'll get one arranged for you.
@bhanke Thanks for sending over your details, I've ordered you a returns bag and it'll be with you within the next 7 days.
Many thanks for your help, Neil.