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We had a clear out in the loft and found an old BT Home Hub 5 that's been there for a couple of years (before the mandatory return process began). I have been searching the BT website for instructions on how to send this back but I cannot find any instructions. The only instructions I can find are for the current mandatory return process where you have a bag/box to send it back in. These don't work for me as I don't have the bag/box and none of the helpdesk options appear to cater for my scenario.
I would rather return the Home Hub to BT for recycling than just throw in the bin.
Solved! Go to Solution.
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Re: Recycle Old BT Home Hub
You could just take it to your local recycling centre.
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you can phone CS 03301234150 and request a return bag
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Re: Recycle Old BT Home Hub
Thanks. Went for option 3 on the broadband option to speak to someone about orders as none of the options were an exact fit and the lady has arranged for a bag to be sent out to me
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Re: Recycle Old BT Home Hub
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Re: Recycle Old BT Home Hub
I've tried the number but none of the options applied to a request for recycling bags. I now have 2 old home hubs and a digital phone to recycle. Hmm....
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Re: Recycle Old BT Home Hub
Hi @Lynne4,
Welcome to the BT Community
There is not a specific menu option for returns bags, but when calling if you just select the options to speak to our broadband technical team, they will be able to get a returns bag request raised for you.
Alex
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Re: Recycle Old BT Home Hub
Thank you for this
yes, I have now been called back so just need to wait for the bag. 😊