Recycle Old BT Home Hub

[chopper32uk]

We had a clear out in the loft and found an old BT Home Hub 5 that's been there for a couple of years (before the mandatory return process began).  I have been searching the BT website for instructions on how to send this back but I cannot find any instructions.  The only instructions I can find are for the current mandatory return process where you have a bag/box to send it back in.  These don't work for me as I don't have the bag/box and none of the helpdesk options appear to cater for my scenario.

I would rather return the Home Hub to BT for recycling than just throw in the bin.

[gg30340]

You could just take it to your local recycling centre.

[imjolly · Accepted solution]

you can phone CS 03301234150 and request a return bag

[chopper32uk]

Thanks.  Went for option 3 on the broadband option to speak to someone about orders as none of the options were an exact fit and the lady has arranged for a bag to be sent out to me

[DanielS]

Thanks for opting to return it to us to recycle @chopper32uk 

Have a great evening. 
DanielS

[Lynne4]

I've tried the number but none of the options applied to a request for recycling bags. I now have 2 old home hubs and a digital phone to recycle. Hmm....

[Alex_H]

Hi @Lynne4,
 

Welcome to the BT Community

There is not a specific menu option for returns bags, but when calling if you just select the options to speak to our broadband technical team, they will be able to get a returns bag request raised for you. 

Alex

[Lynne4]

Thank you for this

yes, I have now been called back so just need to wait for the bag. 😊