Returned items undelivered by Royal Mail

[boothandco90]

Posted faulty router to BT Returns address using pre-paid label. Have proof of posting. Checked tracking and says delivery failed because no one available to receive goods at 21:43 07 Dec. Tracking details : QX992512039GB. Receiving email reminder to return item.

[Les-Gibson]

Have you requested a redelivery attempt?

[gg30340 · Accepted solution]

Call BT  0330 1234 150 with your Proof of Postage and they will update your account.

It is not your problem if there is no person in at BT!

[JohnC2]

Hi @boothandco90, have you received confirmation that the item has been successfully returned to us?

Cheers

John