Returning equipment

[Reidy74]

Same problem here, need to return a Smart Hub but there is no Return Kit option, could a moderator arrange for a bag to be sent to me please? Thanks

[JohnC2]

Hi @Reidy74, thanks for posting and we'll be happy to arrange this for you.

I've sent you a Private Message so you can get in touch with us.

Cheers

John

[StaceyW]

Thanks, but I seem to be sorted now.

[carolineseries]

Having recently moved house I also want to return equipment and also can't see how. Please can you help? Why do BT make this so hard? Can someone get them fix it, it is very frustrating.

[PaddyB]

Hi @carolineseries,

Thank you for posting. If you send me your details, I'll be able to arrange a returns bag for you to return your equipment back to BT.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[NorthernAnne]

Hello

I have the same issue finding instructions for returning broadband equipment.

Can you arrange bags for me please.

Thank you.

Anne

[RobbieMac]

Hi @NorthernAnne

Welcome and thanks for your post!

Sorry you're having problems getting hold of the kit to return your broadband equipment.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[Carolynmercer]

I have a BT box to return but have not received a bag. Help, please?

[RobbieMac]

Hi @Carolynmercer

Welcome and thanks for your post!

Sorry for the problems you're having getting hold of a returns kit.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[Gr0000ver]

Hi

i am having the same issue as an engineer left a new Hub and said I would receive a return envelope. Could you arrange for one to be sent as per the above please ?

thanks

M